Accelerate the transition to next-generation infrastructure

Even after years of consolidation and standardization, which have led to huge improvements in efficiency and reliability, most infrastructure leaders work in environments that they believe are too inflexible, provide too few capabilities to business partners and require too much manual effort to support. Addressing these problems to create more scalable and flexible next generation infrastructure will require sustained actions in multiple dimensions.

The complexity of today’s business environment means that complex, even chaotic, problems are quite prevalent. Finding innovative solutions is hard. Precedent and experience push us toward familiar ways of seeing things, which can be inadequate for the truly tough challenges that confront senior leaders. Yet we know that teams of smart people from different backgrounds are more likely to come up with fresh ideas more quickly than individuals or like-minded groups do.

Vital Shared Services – were controversial and unique in their theory that by placing work ‘no 6 in
their lives following your spouse, children, parents, in-laws and health’ you could achieve better
retention and productivity!

eBay – demonstrated how through innovation of process you can create an 80% reduction in process time and 67% reduction in staff.

Merck – revealed how they had successfully utilized the key tools for finance transformation: Structured roadmaps, resilience, communication and change management.

IBM – shared with us how they created $600m+ savings through standardizing models, analytics and tools.

Twelve potentially economically disruptive technologies

Mobile Internet – Increasingly inexpensive and capable mobile computing devices and Internet connectivity.

Automation of knowledge work – Intelligent software systems that can perform knowledge work tasks involving unstructured commands and subtle judgments.

The Internet of Things – Networks of low-cost sensors and actuators for data collection, monitoring, decision making, and process optimization.

Cloud technology – Use of computer hardware and software resources delivered over a network or the Internet, often as a service.

Advanced robotics – Increasingly capable robots with enhanced senses, dexterity, and intelligence used to automate tasks or augment humans.

Autonomous and near-autonomous vehicles – Vehicles that can navigate and operate with reduced or no human intervention.

Next-generation genomics – Fast, low-cost gene sequencing, advanced big data analytics, and synthetic biology (“writing” DNA).

Energy storage – Devices or systems that store energy for later use, including batteries.

3D printing – Additive manufacturing techniques to create objects by printing layers of material based on digital models.

Advanced materials – Materials designed to have superior characteristics (e.g., strength, weight, conductivity) or functionality.

Advanced oil and gas exploration and recovery – Exploration and recovery techniques that make extraction of unconventional oil and gas economical.

Renewable energy – Generation of electricity from renewable sources with reduced harmful climate impact.

Sometimes, you must make educated guesses, test, and learn. But even as you embrace randomness, you can harness it to produce better solutions to complex problems.